e-Computing’s SLA service is unique. We believe that there is a common sense approach to IT urgency rankings. This is worked out with the management of the company and then implemented by e-Computing, making the decision making process so much easier for IT managers and company managers. Based on extensive consultations a “level of service needs” is developed and this then forms the benchmark from which e-Computing deliver the job of maintaining seamless IT functionality.
In addition to the obvious benefits of an SLA, other benefits may include a guaranteed response time of one hour for emergencies and 4 hours for non-emergency breakdowns, monthly health checks, reports and audits allowing you to budget and plan for upgrades.