As technology requirements evolve in the corporate world, so to have the delivery of such services. Service Level Agreements provide a powerful and effective tool by which to manage your company’s IT. It is very often a requirement depending on the size of the organisation, but too many is the preferred method of IT management as it takes guessing out of IT prioritising and the ranking of IT breakdown urgency.
e-Computing’s SLA service is unique. We believe that there is a common sense approach to IT urgency rankings. This is worked out with the management of the company and then implemented by e-Computing, making the decision making process so much easier for IT managers and company managers. Based on extensive consultations a “level of service needs” is developed and this then forms the benchmark from which e-Computing deliver the job of maintaining seamless IT functionality.
In addition to the obvious benefits of an SLA, other benefits may include a guaranteed response time of one hour for emergencies and 4 hours for non-emergency breakdowns, monthly health checks, reports and audits allowing you to budget and plan for upgrades.